Cancellation policy

Onion Creek Ranch Beef Box Subscription & Cancellation Policy

By selecting a Monthly Beef Box subscription, you authorize Onion Creek Ranch to automatically charge your selected payment method according to your chosen delivery schedule until you cancel.

Canceling or Changing Your Subscription
You may cancel, skip, or make changes to your subscription at any time before your next order has entered processing. To avoid being charged for an upcoming Beef Box, cancellations or changes must be submitted at least 7 days before your next scheduled billing or shipment date.

Once an order has been processed, packed, or prepared for shipment, it cannot be canceled or refunded.

Recurring Charges
Monthly subscribers will be charged approximately once every month. Every Other Month subscribers will be charged approximately once every two months. The price in effect for your subscription will be displayed before checkout. Any future pricing changes will be communicated before they apply to a subsequent subscription order.

Shipping Schedule
Beef Boxes are generally shipped on Mondays and Tuesdays to help minimize transit time and keep frozen products moving safely during the business week. Shipping dates may occasionally change due to holidays, carrier schedules, weather, processing availability, or other circumstances outside our control.

Shipping Area
Beef Box orders and subscriptions are currently available for shipping to Texas. As Onion Creek Ranch expands its shipping area, additional states may become available.

Perishable Products
Because our Beef Boxes contain frozen, perishable food, orders that have already been packed, processed, or shipped are not eligible for cancellation, return, or refund except in cases of a verified shipping or product issue.

Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address and for ensuring someone can retrieve the package promptly after delivery. Please provide your best mobile phone number at checkout so we can send important shipping and delivery updates.

Damaged, Delayed, or Thawed Shipments
If your Beef Box arrives damaged, significantly delayed, or with concerns about the condition of the beef, please contact Onion Creek Ranch as soon as possible after delivery. We may request photos of the box, packaging, shipping label, and product so we can evaluate the issue and work with the carrier when appropriate.

How to Cancel
You may manage or cancel your subscription through your customer account when available, or by contacting Onion Creek Ranch directly.

By purchasing a subscription, you acknowledge that it will automatically renew according to your selected frequency until canceled.