Frequently Asked Questions

Our beef is raised here in Texas by James & Chelsea Davis along with our kiddos. We’re a first-generation ranching family in Ellis County, Texas and we take pride in knowing where our cattle come from, how they are raised, and ultimately what we are feeding our own family and yours.

Our cattle are pasture raised and grain finished. We focus on responsible land stewardship, animal care, and raising high-quality beef for families who want to know where their food comes from.

Yes. Onion Creek Ranch beef is processed at a USDA-inspected facility and professionally packaged for your freezer.

Our beef is vacuum sealed for maximum freshness and convenient freezer storage. Individual cuts are labeled so it is easy to organize your freezer and find exactly what you need.

Your beef is frozen after processing to preserve quality and make storage and transportation simple.

Quarter Beef is a curated selection of steaks, roasts, ground beef, and other everyday cuts.

Half Beef is a larger freezer fill with the ability to customize your cut selections.

Whole Beef is our largest option and offers the greatest opportunity to customize your beef for the way your family cooks.

You can reserve your beef directly through our website. Depending on the product, you may pay a deposit or pay in full. For customizable Half and Whole Beef orders, you will also complete your cut selections so we know how you would like your beef processed.

Your beef, processing, and vacuum-sealed packaging are included in the total share price.

Deposits are non-refundable because they reserve your beef and allow us to make production and processing commitments on your behalf.

The remaining balance is due before pickup or delivery.

Freezer space depends on the size of your order and the final packaged yield. We strongly recommend having dedicated freezer space ready before your scheduled pickup or delivery. A chest or upright freezer is ideal for larger beef-share orders.

Our Half and Whole Beef orders are customizable. You can make selections for steaks, steak thickness, package quantities, roasts, ground beef, patties, and other available cuts through our online beef builder.

Our Quarter Beef is curated rather than individually customized. This allows us to provide a balanced assortment of cuts in a smaller freezer-fill option.

• Steak style and thickness
• Packages per cut
• Roast sizes
• Specialty cuts
• Ground beef blend
• Hamburger patties
• Soup bones and stew meat
• Available extras

No problem. Click Use Our Recommendations at the top of the Half or Whole Beef builder and we will fill in our recommended cut selections for you. You can still change any selection before placing your order.

A beef animal only produces a limited amount of each cut. Choosing one cut often affects another cut from the same section of the animal. Some sections can become steaks, roasts, or ground beef, but not all three at the same time.

We will contact you before processing to clarify your preferences.

Quarter, Half, and Whole Beef orders can be picked up in Waxahachie, Texas, at no additional charge. We will communicate pickup details as your processing and delivery date approaches.

Within 50 miles of Waxahachie: Delivery is included.

51–100 miles of Waxahachie: Delivery is available for a $100 delivery fee.

If you are more than 100 miles from Waxahachie, please contact us before ordering so we can discuss available options.

Our traditional Quarter, Half, and Whole Beef orders use our established pickup and local-delivery process rather than our small-package shipping program. For beef shipped directly to your home, shop our Beef Boxes and Beef Sticks.

We will contact customers as processing, pickup, and delivery details are finalized.

Our Beef Boxes are designed for customers who want Onion Creek Ranch beef in their freezer without committing to a Quarter, Half, or Whole Beef.

Each box includes a combination of ground beef, premium steaks, a roast, specialty cuts, and Beef Sticks.

Cut selections may vary based on availability, making each box a slightly different mix of premium and versatile Texas-raised beef.

We currently ship Beef Boxes within Texas only. We hope to expand shipping to additional states as we continue growing our shipping program.

Yes. Shipping is included with our standard Beef Box within Texas. Beef Box Essentials has a flat $50 packaging and shipping fee.

We ship frozen Beef Boxes on Mondays and Tuesdays. Shipping early in the week helps reduce the chance of a perishable shipment sitting in a carrier facility over a weekend.

Your beef is shipped frozen in insulated, temperature-controlled packaging with dry ice to help keep it safely cold during transit. Your beef is vacuum sealed before shipment and packed into the insulated shipper for carrier delivery.

Orders may ship through UPS or FedEx, depending on destination and available service. Once your order ships, use the tracking information provided to follow your delivery.

You do not necessarily have to be standing at the door when the carrier arrives, but because this is a perishable frozen shipment, we strongly recommend bringing the box inside as soon as possible after delivery. Please make sure the shipping address and contact information provided at checkout are correct.

Yes. Onion Creek Ranch Beef Sticks are available for shipping within Texas.

Beef Sticks are shipped as a packaged snack product. Their shipping method and packaging may differ from our frozen Beef Boxes, which require insulated temperature-controlled packaging and dry ice. Tracking information is provided when your shipment is on the way.

Yes. When an eligible beef order is in your cart, you may see the option to add Beef Sticks before checkout. When added to a qualifying beef order, the Beef Sticks travel with that order without an additional shipping charge.

Yes. Regular Beef Stick orders have a minimum quantity of 6. When Beef Sticks are added to a qualifying beef order, they may be added in quantities of 1.

Dry ice is frozen carbon dioxide. It is extremely cold and is commonly used for frozen-food shipping because it changes directly from a solid into gas rather than melting into water. This helps keep your frozen beef cold during transit without filling the package with melted ice.

Dry ice must be handled carefully because it is extremely cold and can cause skin injury if handled with bare hands.

• Do not touch dry ice with bare skin. Use insulated gloves or tongs if handling is necessary.
• Keep dry ice away from children and pets.
• Do not eat it or place it in drinks.
• Do not store dry ice in an airtight container.
• Allow remaining dry ice to dissipate naturally in a well-ventilated area.

That does not automatically mean something is wrong with your order. Dry ice gradually changes into gas during transit, so there may be little or no visible dry ice remaining depending on travel time, outside temperatures, and delivery conditions. The condition and temperature of the beef are more important than whether visible dry ice remains.

Not necessarily. Frozen-meat shipments can arrive frozen or partially frozen. Some packages may still be completely solid while others may have softened slightly around the edges. Meat that still contains ice crystals or remains at 40°F or below can generally be safely refrozen.

Open your package promptly and inspect the beef.

If the beef is frozen, partially frozen, or still contains ice crystals, place it directly into your freezer.

If some packages have softened but are still refrigerator-cold, check the product temperature if you have any concerns. Meat that remains at 40°F or below can generally be safely refrozen.

If the beef arrives fully thawed and above 40°F, we recommend disposing of the affected products rather than refreezing or consuming them.

Per USDA food-safety guidance, partially thawed meat that remains at 40°F or below may be safely refrozen and stored for later use. For best quality, we recommend following our normal freezer-storage guidelines.

If any products arrive fully thawed, unusually warm, or in a condition that concerns you, please contact Onion Creek Ranch as soon as possible. Include photos or videos of the products, packaging, and temperature, and we’ll be happy to review the shipment and get you taken care of.

Do not simply assume the beef is safe.

Take photos of the package and products, check the temperature when possible, and contact Onion Creek Ranch as soon as possible with your order information.

All Onion Creek Ranch beef is vacuum sealed for maximum freshness. When properly stored frozen, we recommend using your beef within 12 months. For peak flavor and quality, we recommend using ground beef within approximately 6 months.

For best results, thaw beef gradually in the refrigerator rather than on the countertop. Leave the beef in its vacuum-sealed package and place it on a plate or tray while it thaws. Larger roasts naturally take longer to thaw than steaks or one-pound packages of ground beef.

Yes. Both our Beef Box and Beef Box Essentials are available as either a one-time purchase or a monthly subscription.

Our monthly subscription is a convenient way to keep your freezer stocked with Texas-raised beef without having to place a new order each month. Subscriptions automatically renew monthly and can be managed through your customer account.

Yes. A monthly Beef Box subscription automatically renews each month until it is paused or canceled.

Yes. Subscription customers can manage available subscription options through their customer account, including the ability to skip, pause, or cancel.

Because frozen beef is perishable, please contact us promptly if your shipment arrives damaged, excessively delayed, warm, or otherwise not as expected. Photos or videos of the shipping box, label, packaging, and products can help us review the issue quickly.

Please contact us as quickly as possible. Once a frozen order has been packed or transferred to the carrier, we may not be able to reroute or replace it because of the perishable nature of the shipment.

Accurate contact information allows us to send important order and shipping updates and helps us reach you quickly if there is ever an issue with your order or delivery. Don’t worry, we don’t sell your information.